Who is this article for?

Administrators.

Administrator permissions are required.

This article explains how to resolve an error that occurs when attempting to set the User Administrator role for a user whose preferred language in Mazlan Home is not supported by Ideagen Audit & Risk.

Understanding the issue

Mazlan Home allows you to specify a preferred language for a user. However, Ideagen Audit & Risk does not support all languages that can be defined in Mazlan Home.

If you specify a language that is not supported, the user will display in ARC with 'none' as the preferred language. When you then attempt to set the User Administrator role for that user in ARC, the process will fail with the error message "Error when updating user". This occurs because ARC is failing to reconcile the unsupported language.

Note: This is acknowledged as a bug in Ideagen Audit & Risk v2.8 (ARC-8517).

Workaround

To work round this error:

1. Go to Mazlan Home.
2. Locate the affected user.
3. Set the user's preferred language to an ARC-supported language, such as English (UK).

You will then be able to set the User Administrator role for the user in ARC without encountering the error.