Who is this article for?

Users who encounter the error when resetting their password

No special access or permissions are required.

When attempting to deal with a forgotten password, you might get the error: "Could not reset password for the account, please contact support or try again."

This article explains what causes the issue and how to resolve it.

1. Issue

When trying to reset your password using the forgotten password modal, you receive the "Could not reset password for the account, please contact support or try again." error.
 

This is likely caused by a mistake in the email address.

2. Solution

To resolve the issue, double check that the email address you're entering is:

• correct
• associated with your user account

If this doesn't work, contact your Administrator. They should be able to confirm whether you're using the right credentials.