Who is this article for?

Users experiencing display issues when using certain characters.

No special access or permissions are required

Some special characters may appear as their code counterparts, as opposed to the expected symbol.

This article covers this display issue.

1. Issue

In some locations in the application, when you save text containing < or > symbols, you will find that:

• < becomes &lt;
• > becomes &gt;

This is because the system leverages a robust and customisable input component designed to ensure consistency and responsiveness across the product.

It follows standard encoding practices to prevent special characters from being misinterpreted as code or markup.

While we cannot modify this behavior of this component directly, it is an intentional safeguard used widely across many websites and applications to maintain text integrity.

2. Workaround

We recommend avoiding the use of these special characters in the affected areas of the application.