Who is this article for?

Administrators who find that licenced users lose access to their licenced functionality.

Licence Management access is required.

You might find that after changing a user's licence type, or changing their group membership, they lose access to the expected functionality.

This article explains how how to resolve the issue.

1. Issue

When changing a user's licence or their group membership, they might get out of sync with their licence.

They may experience this as seeing a 401 error when attempting to log in, or by seeing restricted functionality.

2. Solution

To resolve the issue:

1. Go to your Licence Management page.
2. Revoke the licence for the affected user.
3. Wait 30 seconds.
4. Assign the licence again.

The user should now be able to log in as expected.