New
Updated
No results found
enterReturn key to
select
Arrow keys to navigate
escEscape key to
close
Creating an Incident
Who is this article for?Users who want to learn how to create an Incident.
No elevated permissions are required.
This guide will teach you how to create an Incident.
1. Creating an Incident
1.1. Video
1.2. Steps
- Select the Incidents dropdown from ARC home.
- Next, click Incidents.
- Click Create Incident.
- From the dropdown menu, choose Create new, to create a new Incident.
- Enter the basic information about the Incident in the boxes shown.
- Select an incident Type. These options are customisable and may differ from the options shown here.
- Set the Incident Priority level. Choose from High, Medium and Low.
- Click Next when all the incident information has been added.
- Specify the Incident Location.
- Select Next to proceed.
- Select a process the Incident belongs to.
- Click Next to proceed.
- Assign users to roles within the Incident.
- Click Assign to me if needed.
- Select Save to log the created incident.
