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Resolving the error "'the object' has no active values" when creating a new control or risk matrix
Who is this article for?Users who want to troubleshoot "the object has no active values" error.
No elevated permissions are required.
During the process of adding a new risk or control matrix, you may encounter a system validation error. This guide explains the common causes of this error and provides step-by-step instructions to quickly resolve the issue.
1. Issue
When creating your first risk or control matrix, you may encounter the following error message:
'The object' has no active values
If you check the Developer Tools console (F12), you'll see this appears as a 400 (Bad Request) error. This error occurs because the system requires bandings to be set up before creating any matrices.
2. Solution
- Go to the Administration menu, select Lists.
- If you are having this problem when adding a risk matrix:
- Select Risk Bandings.
- Click Create Risk Banding and add a new one.
- If you are having this problem when adding a control matrix:
- Select Control Bandings.
- Click Create Control Banding and add a new one.